What is the typical process for a company to book a training session with you? Corporate training booking process
- George Whitaker
- Sep 2
- 4 min read
Updated: Sep 5
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What is the typical Corporate training booking process?
Our Corporate training booking process is simple and transparent. It starts with a brief, no-obligation consultation call where we discuss your team's specific goals and challenges. We'll use this time to understand exactly what you need. From there, depending on your company needs, I will either propose a tailored training plan or suggest a set course, and provide a clear quote. Once you approve the proposal, we'll agree on dates and finalise the details. I handle all the technical setup on my end to make the process is seamless as possible for your team.
How long does it take to develop a custom training course?
The timeline for a custom training course depends on the complexity of the topic and the level of customisation required. On average, you can expect the development process to take 4 - 6 weeks from our initial consultation to the final delivery of the training materials. This timeframe allows me to research, design, and create a high-quality, impactful session that is perfectly tailored to your team's needs.
What is the typical time commitment for a HR team to implement your training?
I understand that HR teams and management are incredibly busy, which is why I've designed my process to minimise your workload. Aside from our initial consultation and the time it takes to review and approve the proposal, your commitment is minimal. Your primary responsibility will be to communicate the training details to your employees.
I will provide you with all the necessary materials and instructions, including a promotional brief and a clear schedule, so you can easily share the information with your team and get them excited about the session. To help with this, I can provide you with a short video, a PDF brief, or a simple message to send out that highlights the value of the upcoming training, so employees see it as a benefit, not a chore. If you think these would be useful for your team, mention it on our initial consultation and I'll add it in, free of charge.
How do you handle technical issues during a Zoom training session?
Technical issues are rare but can happen. My goal is to make sure they never disrupt the learning experience. Before every session, I conduct a full system check to ensure my equipment and internet connection are reliable. For your team, the technical requirements are minimal—just a stable internet connection and a working webcam and microphone. In the unlikely event of an issue, I have backup equipment and a contingency plan to ensure a quick resolution and get the session back on track as smoothly as possible.
How do you handle Q&A and breakout sessions in a virtual format?
I've developed a smooth, seamless process for both.
For Q&A: I encourage a steady stream of questions throughout the session using the chat function. This ensures that questions are answered as they arise and that participants don’t have to wait until the end of the session. I also make sure to set aside a specific time for a live Q&A session at the end of each training.
For Breakout Sessions: I leverage Zoom’s breakout room feature. I'll give clear instructions to each group, and I can drop into different rooms to answer questions or check on progress. The smaller group setting is a fantastic way to get a normally quiet person to speak up and get hands-on with the new skills.
The goal is to replicate the energy of an in-person workshop, and these tools are essential for making that happen.
Can your training be integrated with our existing Learning Management System (LMS)?
Our live sessions are delivered on Zoom to ensure a dynamic and interactive experience. To continue the learning journey and provide long-term access, we offer our Continuous Professional Development (CPD) Training Hub.
The Hub is a dedicated learning platform that hosts all of our recorded sessions, on-demand courses, and exclusive resources. This provides your team with a continuous learning solution that extends far beyond the live training. We find this method is the most effective way to ensure the learning sticks and to provide a high-value, centralised library of professional development for your entire team.
Click Here to Learn more about our CPD Training Hub.
What is your cancellation policy?
We understand that sometimes schedules change. To be as transparent as possible, here is our cancellation policy for both pre-set and bespoke training:
For Training from our brochure (Standard Courses)
Our pre-set courses are designed to be simple to book and attend. We require full payment upfront to secure your spot. Our cancellation policy is as follows:
30 days or more in advance: 100% refund.
14-29 days in advance: 50% refund.
Less than 14 days in advance: No refund will be issued.
For Bespoke Training
For all custom training programmes, full payment is required upfront to secure your dates and begin the bespoke design process. This upfront payment includes a non-refundable portion that covers the work to be done on your training.
A 50% non-refundable design fee is included in the full payment. This fee compensates me for the time and expertise invested in the initial research, design, and customisation of your training programme.
30 days or more in advance: 50% refund.
14-29 days in advance: 25% refund.
Less than 14 days in advance: No refund will be issued.
This policy is fair for us both, and ensures that my time and expertise are valued from the moment I begin creating a tailored programme for you.
Click here to see all our other policies.
Next Steps...
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